Shipping policy

Domestic Shipping Territories

Currently, Bronco Wine Company (“Crush Club”)  ships to most states within the United States. Currently Crush Club does not ship wines to the below states:

• Alabama
• Alaska
• Arkansas
• Delaware
• Hawaii
• Indiana
• Louisiana
• Maine
• Mississippi
• New Jersey
• Oklahoma
• Rhode Island
• Utah

Deliveries can only be made to physical street addresses; we cannot ship to P.O. Boxes or APO/FPO addresses. Some states restrict the quantity of wine that may be shipped to a consumer. We comply with all such limits and may adjust or cancel orders that exceed state-allowed quantities.

Shipping and Delivery

Crush Club offers choices of shipping for your orders:
• FedEx Local Pickup Point
• FedEx and UPS Ground

Orders placed by 12:00 PM (Pacific Time) are typically processed for shipment the following business day. Please allow up to 5 business days for your order to leave our warehouse if additional compliance review is required.

For wine quality, we may hold shipments during periods of extreme heat or cold. Your order will be released once conditions are suitable for safe delivery. 

Alcoholic beverages may be sold and delivered only to persons 21 years of age or older. By placing an order, you represent that you are at least 21 years old and that the recipient is at least 21 years old. Upon delivery, the carrier may require valid government-issued photo ID to verify age. We cannot guarantee the condition of your wine if delivery is not completed on the first attempt. If your package is returned due to the inability to secure an adult signature, shipping charges are non-refundable.

Orders are deemed consummated in California, and title to the wine passes to you at the time of purchase in the State of California. If you request shipment, you authorize Crush Club to engage a common carrier as your agent to deliver the wine on your behalf. Once your order is picked up by the carrier, responsibility for the wine transfers to you. Crush Club is not responsible for damage caused by extreme temperatures during transit or for carrier mishandling. In the unlikely event of damage in transit, please notify us immediately. While title and risk of loss transfer to you upon carrier pickup, Crush Club will assist in coordinating a claim with the carrier on your behalf.

If you would like to delay your shipment or prefer it to be sent in a different manner than originally requested, please email as soon as possible customer service at cheers@crushclubwines.com. If your order is already in the fulfillment process, we may not be able to make further changes.

Shipping Destinations & Delivery Attempts

All shipment destinations are checked against state and local regulations to ensure that we may ship to that location. A signature of someone who is at least 21 years old is required to receive any wine shipments, but this may be someone other than the person whose name is on the shipment. We recommend shipping your wine to a business or an address where a person at least 21 years old may sign for the shipment during normal business hours. Our carriers will make up to three delivery attempts. If no one is available to receive the package, the order will be returned to our warehouse. To reschedule delivery, please contact our customer service team. Additional shipping charges will apply to the reshipment.

All costs associated with a return to Crush Club due to unsuccessful delivery attempts (including original and reship charges) are the responsibility of the customer.

Shipment Tracking

After a shipment has left the warehouse, an email with the tracking numbers will be sent to the email address or phone number provided on the order. These tracking numbers may be used with each carrier to track your shipment. Please refer to each carrier’s website or customer service center for tracking the shipments.

Packaging Options

Our wine is packaged in shipping containers that vary in size depending on the quantity or weight of a shipment. These packages are designed to withstand normal transit conditions. Should you require special packaging requirements please email cheers@crushclubwines.com and a customer service representative will be pleased to assist you.

Weather Related Issues that Affect Shipping

Occasionally, exceptionally warm or cold weather will prompt our shipping team to delay a shipment to an affected area to ensure that the wine shipments are not subjected to adverse travel conditions. Should a weather hold occur, we will contact you in advance with an estimated ship date from our warehouse.

Wine is a perishable commodity and can be adversely affected by heat or cold. Crush Club will not replace wine damaged by extreme weather conditions during shipment once released to the carrier.

Re-shipping Fees

If a shipment is returned to us due to unsuccessful delivery, a re-shipping fee equal to the original shipping cost will be charged to the customer.