FAQ

You’ll see Crush Club Wines on your statement for all orders — that’s us!

Every order gets 15% off automatically. Subscription orders have a $50 minimum, but your discount still applies to non-subscription orders too. Plus, enjoy $15 flat-rate ground shipping.

The Founding Membership is a limited Crush Club subscription available to the first 50 members who join. Founding Members receive 20% off all orders for as long as their subscription remains active.

If you cancel your Founding Membership, the 20% discount cannot be reinstated. You’re always welcome to rejoin Crush Club later at the regular 15% member discount. Founding Members enjoy the same flexibility as all Crush Club subscribers, including the ability to customize, skip, or pause shipments at any time, as long as the subscription stays active, Founding Member pricing remains locked in.

Subscription orders ship for $15 (ground shipping only). In summer, discounted temperature-controlled or ice-pack shipping is available.

Totally - it’s your box, your choice! Swap wines, change quantities, skip a shipment, or cancel anytime, just as long as it's before you next order charges.

Yes, you can pick from every 2 weeks, or 1, 2, or 3 months delivery frequency. Need it more often? Email us at cheers@crushclubwines.com.

You earn double points on every subscription shipment! Points cannot be redeemed on subscription orders but you can use them on any one-time orders.

We make seasonal updates, but selections can change at any time, so there’s always something new to discover.

Yes, $50 minimum on subscription shipments only.

You can pause, skip, or cancel anytime - as long as you make changes before your next order is processed. Once an order has charged, no refunds or changes can be made. All subscription updates can be managed directly from your account.

You can view your points balance and redeem rewards in two places:

• Click the pink Rewards icon on the bottom right of our site to quickly check your points and available rewards, or
  
• Visit the My Rewards page in your profile to view your rewards activity, VIP tiers, and redemption options.

Yes, points and rewards expire based on your membership status:

• Enrolled members: Points expire 12 months after they’re earned.
• Pending members: Points expire 6 months after they’re earned if you don’t join and accept Crush Club Rewards.
• Redeemed rewards: Once points are redeemed, the issued coupon expires 6 months after redemption.

We recommend redeeming points regularly so you don’t miss out.

You can use one reward per order on purchases of $20 or more, with a max $10 redemption. Rewards can’t be redeemed on subscription orders, but you’ll still earn points on them. Some promotions may not be eligible for reward use.

Alcohol laws prevent us from offering wine at $0 value. To stay compliant, the most you can take off per purchase is $10 with a minimum order of $20.

Log in, select from your available reward options, and apply the code at checkout.

Nope! Rewards are open to anyone who simply creates a rewards account. You don’t have to be in our subscription club to start earning and redeeming points. (But if you are a subscriber, you’ll still rack up rewards on top of your club perks.)

Must be 21+ to join. Crush Points have no cash value. Rewards subject to availability. Tiers reset annually. Crush Club reserves the right to adjust rewards, discounts, or tiers, and to deactivate accounts for suspicious or fraudulent activity.

By law, we can only accept returns of wine that is corked or flawed. We cannot accept returns for wine damaged due to weather during shipment, or wine ordered in error, or if your package is returned due to the inability to secure an adult signature, shipping charges are non-refundable.

Please contact us at cheers@crushclubwines.com if your wine may be corked or flawed.

We may replace or refund any bottle determined to be corked or flawed. In some cases, we may ask you to return the unfinished portion of the original bottle for evaluation and replacement.

Please contact us at cheers@crushclubwines.com to arrange the return of corked or flawed product. Once the wine is received, we will offer either a replacement shipment or a gift card in the amount of the cost of the wine, less shipping and handling. Refunds are issued only for corked or flawed products.

No. Because wine is perishable, we are unable to replace bottles damaged by extreme weather conditions once they have been released to the carrier. To help protect your wine, we may hold shipments during periods of unsafe temperatures.

Yes. If a shipment is re-routed during transit, or returned to us due to unsuccessful delivery, a re-route fee or re-shipping fee equal to the original shipping cost will be charged to the customer.

Currently, Crush Club ships to most states within the United States. We do not ship internationally. Currently we does not ship wines to the below states:

• Alabama
• Alaska
• Arkansas
• Delaware
• Indiana
• Louisiana
• Maine
• Mississippi
• New Jersey
• Oklahoma
• Rhode Island
• Utah

All shipment destinations are checked against state and local regulations to ensure that we may ship to that location. Alcoholic beverages may be sold and delivered only to persons 21 years of age or older. We recommend shipping your wine to a business or an address where a person at least 21 years old may sign for the shipment during normal business hours.

Shipping services we offer are:

• FedEx or UPS Ground*
• FedEx Local Pickup Point

*UPS services are available by request or may be used in certain situations.

Orders placed by 12:00 PM (Pacific Time) are typically processed for shipment the following business day. Please allow up to 5 business days for your order to leave our warehouse if additional compliance review is required.

If you need to update shipping information on your order, please email cheers@crushclubwines.com as soon as possible, and we will do our best to update your order details. If your order has already processed in our warehouse, we may not be able to make changes.

After a shipment has left the warehouse, an email with the tracking number(s) will be sent to the email address provided on the order. These tracking numbers may be used to track your shipment. Please refer to your carriers website or customer service center for tracking the shipments. If your package is returned due to the inability to secure an adult signature, shipping charges are non-refundable.

Our wine is packaged in shipping containers that vary in size depending on the quantity or weight of a shipment. These packages are designed to withstand normal transit conditions. Should you require special packaging requirements please email cheers@crushclubwines.com before completing your order.

Exceptionally warm or cold weather will prompt our shipping team to delay a shipment to an affected area to ensure that the wine shipments are not subjected to adverse travel conditions. Should a weather hold occur, we will contact you with an estimated ship date from our warehouse. During summer months, cold shipping options may be offered.

Wine is a perishable commodity and can be adversely affected by heat or cold. Crush Club will not replace wine damaged by extreme weather conditions during shipment once released to the carrier.

All wine shipments require a signature upon delivery by someone who is 21 years of age or older due to Federal law requirements. We encourage all customers to ship their wine to a location where a person who is of legal purchase age is available to sign for the wine during normal business hours. If several shipment attempts are made and no one is available to receive the shipment, it will be returned to our warehouse and may be rescheduled for delivery by calling the customer service center. Shipping charges will apply to the rescheduled shipment.